Customer relationship management software or CRM is a category of software solutions that allow businesses to interact with their customers. They increase profitability by reducing the time taken up by administrative process in sales, marketing and support, as well as making it easier to build a relationship with your customers.
CRM platforms are powerful tools as they let businesses keep a record of every lead, customer, interaction and sale in one place. They can be used to automate activities, generate reports and give access to a rich set of data. There are different types of CRM, each with distinct benefits.
Off-the-shelf or pre-made CRM solutions are a quick way to get up and running. Large organisations such as Microsoft Dynamics, Salesforce, SAP and HubSpot charge a monthly subscription fee to access their system.
Custom CRM development is where web development agencies create the software from scratch for an individual business’ needs and goals. These platforms are simple and adaptable. Any feature can be added or removed according to your wishes.
Our team are based in Barnsley and Sheffield and experienced in CRM software, we can advise your business on strategy, create integrations or build a bespoke CRM solution to meet your needs.
Our complete range of customer relationship management services mean we can assist with minimising administration time, stop leads falling through cracks and increase customer retention. We’re a web development agency and a reliable partner that can deliver CRM solutions to meet your precise needs. Here’s what you can expect from the awesome. team: